With TrueSource, our customers have the ease of doing business, work order management and procurement of parts to empower rapid break-fix resolution routinely on the first trip.
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Through our nationwide network, locating the right equipment for our customers’ facilities is easy. We alert our customers to new and emerging technology, and assess whether it would create efficiencies for their business. When parts break or wear out, our team can quickly locate a replacement, even for hard-to-find items. We use all available resources to minimize your downtime.
Having a national footprint gives us more access to equipment and parts. When you’re ready, our affiliates can install them quickly, at a time that is minimally disruptive to your operation.
Our approach provides a one-call solution to all equipment replacement needs. From procuring new equipment to retrofits, our installation and repair affiliates can service all major brands. Every affiliate is equipped with a wireless laptop and PDA for access to parts inventories, parts diagrams and manuals, equipment photography or replacement materials, and service call integration in real time. Key employees are in place to run the parts distribution department and see to it that all stocking levels at locations are maintained.